Plain's Public Awareness program is designed to help increase pipeline awareness in the communities near our assets. Our Damage Prevention team actively shares best practices for avoiding pipeline strikes with community members, first responders and contractors.

Through a focused Public Awareness and Damage Prevention program, Plains develops strong partnerships in the community, improves operational performance and gains a heightened vigilance in identifying and mitigating potential risks.

In an emergency, protecting the public is our number one priority. Plains is committed to providing public safety officials with proper training and information needed to respond to a pipeline emergency.

Did not have the chance to attend the Plains' Liaison Meeting in-person? Click here to view the training.

Plains Conference & Event Participation

Plains’ Public Awareness Liaison representatives will be attending multiple events throughout the year. See schedule below, including conference websites links. We look forward to connecting with you at one of these events.


First Reponders and Public Officials


Emergency Preparedness and Response

Our emergency response employees in both the U.S. and Canada have adopted and fully implemented the Incident Command System (ICS) at all levels. ICS is a comprehensive and practical system widely used nationally and internationally by both government and industry sectors to manage emergencies. It is a standardized, on scene, management system used for all types of emergency and non-emergency events. Using ICS, Plains engages employees, first responders, regulators, response organizations and contractors in a significant number of emergency response training exercises annually to test the effectiveness of our plans and procedures. We work closely with first responders in the communities where we operate to share information about our pipelines, terminals, trucking and rail, and to enlist their assistance in reducing risks related to possible emergency situations.

Additional questions regarding Plains and our liaison program? Contact to connect with a Plains Public Awareness Liaison.


Plains Emergency Response

Because the potential for risk is always present, we take a proactive approach to planning for emergencies.

  • If a pipeline incident is suspected, Plains will stop operations, send emergency response personnel to the scene to assess the situation and to minimize the impact of a potential incident. Plains employees will be available to isolate, shut down or start up any pipeline system facilities and to communicate with the appropriate local emergency response and public officials, including regulatory and government agencies.
  • Plains maintains extensive resources in the event of an emergency, which include company owned spill response equipment and utilizes contracts with external spill response companies. Additionally, Plains is a member of industry-sponsored spill cooperatives across our asset footprint and is part of mutual aid agreements to enhance response efforts.

Emergency Management Program

  • Our Emergency Management Commitment Statement indicates that we are prepared to manage all emergencies. Our Emergency Management Program (EMP) is focused on considering all hazards when identifying and mitigating risks, and personnel are ready to respond quickly and safely to an unplanned event or incident.
  • Our EMP meets or exceeds all applicable federal, state and provincial regulatory requirements in addition to our internal standards, and is governed by our Operations Management System (OMS).

The Emergency Management Program is built on four integrated pillars:

  • Prevention and Mitigation - Identify and manage hazards to avoid incidents or minimize their
  • Preparedness - Train personnel and other responders on the tools necessary to perform their responsibilities.
  • Response - Help employees respond safely and effectively in the event of an emergency.
  • Recovery - Assist with the recovery of the environment, communities and operations

Purpose of the Emergency Management Program

Our Emergency Management Program is built on the integrated foundations of the four pillars listed above and will:

  • Meet or exceed all regulatory and legal requirements
  • Consider all hazards when identifying and mitigating risks
  • Ensure employees have appropriate emergency preparedness, response training and resources, including spill response equipment and emergency response service providers
  • Ensure emergency response is coordinated with regulators, first responders, government agencies and Indigenous Communities and to promote Unified Command
  • Ensure the set objectives are consistently met during every response
  • Integrate and align with corporate commitments, processes, programs and procedures as part of the Operations Management System
  • Continue to improve through lessons learned

Safety Data Sheets

Safety Data Sheets (SDS) are available for products supplied by Plains. An SDS describes the hazards of a product and provides information on how a product can be safely handled, used and stored.

Click here to see a list our available Safety Data Sheets.


Pipeline Safety Guide

Click here to download the Pipeline Safety Guide.