Plains has two primary control centers—one each in the United States and Canada—that monitor our crude oil and NGL pipeline network 24 hours a day, 365 days a year.

Our Control Centers use a Supervisory Control and Data Acquisition (SCADA) system to collect information transmitted from the remote facilities. The SCADA system records data such as pressure, flow, gravity and temperature of product in the pipeline as well as other critical operating data. This data is received from transmitters located along the pipeline as well as at pumping stations that move product through the pipeline. The data helps enable Plains to maintain a safe, reliable pipeline network.

Our Pipeline Controllers who operate this system receive extensive training including aptitude tests and exams before they can operate a console that monitors the pipelines. Controllers receive extensive and ongoing training, including online courses through our learning management system, on-the-job training, simulator sessions, and written and oral tests.

Controllers are empowered to make all decisions to operate safely, which include the authority, responsibility and obligation to shut down a pipeline when they believe pipeline integrity is in doubt. Our senior management stands behind those decisions.